Terms and Conditions

The Woolly Pedlar

 

Description of Goods for Sale

All items sold by the Woolly Pedlar are made from recycled knitwear that has been prewashed and have a high wool content.

Items sold are all one offs and cannot be replicated

Please keep in mind that each piece is one of a kind and made from recycled garments, so they may have a little more ‘character’ than store bought, mass produced things. I do my best to choose quality knits, and reassemble them with love and care. But these are handmade and often vintage items, so be prepared for the occasional charming imperfection.

Payment

Payment for goods from the website is by Paypal and must be paid in full before goods are dispatched.

For memory blankets and bespoke orders, half the payment is to be made upfront, and the other half on completion and before dispatch.

The customer has a right to a full refund if goods ordered off the shelf are not dispatched within 14 days

Bespoke orders

Enquiries about bespoke orders and memory blankets should be made by email – sue@woollypedlar.co.uk

Completion of bespoke orders can depend on availability of suitable jumpers. Completion of orders can take up to 30 days, but every effort will be made to complete orders in as shorter time as possible.

Memory blankets will be completed and dispatched within 30 days of receiving the materials and payment from the customer.

The customer has the right to a full refund if bespoke items are not delivered within 30 days from the receipt of full payment for the order.

Delivery

Goods bought off the shelf will be dispatched within 1-2 working days. They will be sent by courier and will need to be signed for on receipt. Delivery can be expected within 3-4 working days.

Returns and Cancelling an Order

As stated in the Consumer Contracts Regulations June 2014 It is your right to cancel an order for goods starting the moment you place your order and ending 14 days from the day you receive your goods.

If your order consists of multiple goods, the 14 days runs from when you get the last of the batch.

This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.

Your right to a refund

You have the right to a refund within 14 days of either the Woolly Pedlar getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. ITEMS MUST BE UNWORN AND UNWASHED!!

Safety

 

All items are made from wool or wool bends that have not been treated with fire retardant materials, and so must be kept away from fire.

Washing

 

I recommend that you hand wash all items in hand hot water, without wringing and that they are dried flat. Do not hot wash in the machine or use a tumble dryer as this could cause further felting or shrinkage.

Holiday mode

Occasionally the website will go on ‘holiday’ mode when I am out and about selling my woolly wares at markets and festivals. I would hate to sell a jumper at a market only to find you have bought the same one online. The website will be updated as soon as I return with current stock.

Sue Reed trading as the Woolly Pedlar, is a sole trader

Address:

Bridge Cottage

Willimoteswick

Hexham

NE47 7DD

Tel; 01434 344100

Email: sue@woollypedlar.co.uk